FAQ

[cs_section style=”margin: 0px; padding: 45px 0px; “][cs_row style=”margin: 0px auto; padding: 0px; ” inner_container=”true”][cs_column style=”padding: 0px; ” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″][x_custom_headline level=”h1″ looks_like=”h1″ accent=”false” class=”man”]Frequently Asked Questions[/x_custom_headline][x_gap size=”50px”][x_line][x_accordion][x_accordion_item title=”What is your return policy?” open=”false”]We want to make sure you get the perfect piece, one that will follow you wherever life takes you. Our exchange policy is pretty open. Pieces that have customized text (i.e. a name) have a different return policy.[/x_accordion_item][x_accordion_item title=”What payment methods can I use?” open=”false”]We accept credit cards, debit cards, PayPal, and cash.[/x_accordion_item][x_accordion_item title=”I want my leather! How long until delivery?” open=”false”]We’re as excited for you to have your leather goods as you are! We make each item upon order – that’s right, your pieces are made just for you. Pretty cool, right? Production typically takes 4-7 business days. We offer a variety of shipping speeds and you can choose the speediest or slowest method at check-out.[/x_accordion_item][x_accordion_item title=”How do I maintain my leather?” open=”false”]Maintaining leather is something every one of our customers should know. We even made a whole page just for that (click here). But here’s a quick run down:

Leather isn’t waterproof. All leather is a natural skin – it retains moisture, gets dry, and can warp and crack without proper care. Just like us 😀

We only use the best eco & health conscious products: vegetable tanned leathers and environmentally safe stains and varnishes. The varnishes are water resistant but by no means waterproof.

If your leather is a pet collar or piece of jewelry, remove before bathing, swimming, showering or hand washing. If something gets wet, allow it to dry naturally. Don’t rub it off.

Conditioning your pieces lets your leather get supple and rejuvenated. We recommend Tandy’s Leather Conditioner. This way your leather will look decades down the line!

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